What's the one thing starting today that you could start doing, stop doing, or change that would have a dramatic impact on your client relationships? It's an excellent question and I hope you'll take a moment to consider your response.
It sometimes takes a great deal of effort and an extraordinary amount of energy to close "a big deal." Never forget, it may take even more effort and energy, to keep the business after you win it. It takes courage to get the business and creativity and imagination to keep it.
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